The German wording of the terms of conditions (“Allgemeine Geschäftsbedingungen”) is to be recognised as legally binding.
General Terms and Conditions
§ 1 Formation of the contract
The contract of carriage comes about through proper booking and confirmation of the information by airportLiner GmbH & Co. KG (hereinafter “airportLiner”). In particular, a contract of carriage does not come about if the customer provides incomplete or incorrect information about the purpose of the contract. airportLiner is entitled to have journeys carried out by service providers.
§ 2 Content of contract
The travel service results from the description of the booking. However, airportLiner must reserve the right to make changes to services provided they do not affect the core of the service. The content of the services is described in the current implementation guidelines. Prices are for one pick-up address and one way.
2.1. Due to the collective traffic, waiting times within reason cannot be ruled out when picking up at the airport in the case of a scheduled landing. Early landings or delays in incoming flights may result in longer waiting times. The airport transfer works in collection service during the regular flight times. Final departure time is after baggage clearance of last scheduled landing. Otherwise, the arrival times stated in the booking documents are binding for us. Passengers are obliged to inform us immediately of any rebookings that take place after the order has been placed. Changes to the flight number at short notice must be reported by telephone. In the event of non-reporting, the obligation to carry expires.
In the event of delays that are already known to the passenger at the time of departure at the departure airport, the passenger is obliged to cooperate. airportLiner must be informed of the expected new arrival time in Munich so that appropriate transport capacities can be made available at the airport for the new arrival time. If this delay is after the last regular arrival time and it can no longer be processed with our last scheduled transfer, the entitlement to carriage in the airport shuttle expires. By agreement, individual transfers can then be carried out at higher costs.
2.2. Exceptional situations (force majeure) such as strikes, war, civil unrest, natural and other catastrophes, decrees by the authorities, extremely bad weather conditions and unforeseeable traffic disruptions cannot be compensated for by AirportLiner, or only to a limited extent, so that longer waiting times from customers are to be accepted.
2.3. AirportLiner is solely responsible for determining the pick-up times for passengers in the airport shuttle. They result from the travel time, traffic buffers and the regulations of the charter and scheduled airlines.
2.4. Two suitcases and one piece of hand luggage per person can be transported in the airport shuttle at no extra charge. Surcharges are charged for excess baggage and bulky baggage, since larger vehicles usually have to be used in these cases. The surcharges can be found in our current price list. Unregistered excess baggage can only be transported in exceptional cases and against payment of a reasonable surcharge. The amount of the surcharge depends on the additional effort required for logistics.
§ 3 Fares
The price stated in the most recently published price list at the time of booking must be paid before the start of the booked journey. Please note that bookings made less than 12:00 p.m. the day before may incur additional costs, which will be announced at the time of booking.
§ 4 Cancellations / Refunds
Both contracting parties have a right of withdrawal in accordance with the statutory provisions.
In the event of cancellation, there is no right to a refund of the advance payment made. Cancellations can be made in writing by email to email@example.com or in good time by post to airportLiner GmbH & Co. KG, Siemensstraße 5, 93055 Regensburg.
In principle, cancellations with advance payment trigger a processing fee of at least 15%.
If the passenger withdraws from individual bookings up to 48 hours before the start of the order, a flat fee of 50% of the agreed fare is usually payable.
If you withdraw up to 12 hours before the start of the order, a cancellation fee of 75% of the agreed fare is due.
If the passenger does not show up at the agreed time, the fare already paid will be retained in full or the fare will be charged in full.
In this regard, the customer is free to prove that airportLiner suffered less damage. In the case of major events, the cancellation rules may be subject to a temporary adjustment. Ask our team.
Free cancellation option
If you have opted for a free cancellation option with €4 per Munich airport transfer, the following conditions apply in this case.
A “free cancellation” must be communicated to airportLiner by telephone no later than 16 hours before the planned transfer, stating a valid reason.
In the event of timely cancellation by telephone, the traveler will not incur any processing fees.
For pre-paid transfers, we will then refund the transfer costs immediately. Without cancellation protection, the general cancellation conditions apply with the corresponding processing fees.
§ 5 meeting points at the airport
Failure to notify the customer of his no-show will result in the total fare being due as compensation. However, the customer reserves the right to prove to airportLiner that the damage actually incurred is less. It is the responsibility of the traveler to ensure that the declarations of cancellation are received. The agreed meeting point at the airport is binding.
§ 6 Behavior in the vehicle
In the vehicle there is a legal ban on smoking, wearing seat belts and eating food. airportLiner has a claim against customers for reimbursement of the costs and expenses necessary for the removal of damage and dirt caused by passengers to the vehicle.
§ 7 Liability
airportLiner is liable within the scope of the duty of care of a prudent businessman for the conscientious preparation and proper provision of the transport service. The risk of confusion when unloading from the baggage is borne by the respective passenger. Liability for luggage confusion is excluded. In the event of force majeure, as well as unforeseeable sudden traffic disruptions, airportLiner shall not be liable for the desired arrival time. Insofar as insurance cover exists within the framework of statutory liability insurance, airportLiner is liable to the customer in the event of damage within the framework of the statutory provisions. Insofar as the liability insurance does not cover liability, airportLiner’s liability is limited to three times the agreed total fare. airportLiner is only liable for gross negligence if an essential contractual obligation is violated that is of particular importance to the customer. If the customer chooses to arrive at the airport shortly before the departure time (less than 60 minutes for scheduled flights in Schengen countries, less than 120 minutes for all other flights or less than the airline’s specifications), the customer alone bears the risk of the delay. In the event of any disruptions to performance, the customer is obliged to immediately help to remedy them, to avoid any damage or to keep it as small as possible. In particular, the customer is obliged to report any complaints about the service to airportLiner immediately in writing, no later than 14 days after the end of the journey made in connection with the service.
§ 8 Duty to provide information according to the Consumer Dispute Settlement Act (VSBG):
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board. Consumer information on alternative dispute resolution in accordance with Regulation (EU) No. 524/2013: The Internet platform of the European Union for online dispute resolution (so-called “OS platform”) for consumers can be reached under the following link: ec.europa.eu/consumers /odr/
§ 9 Severability Clause
Should one of the above clauses be ineffective, this does not change the effectiveness of the contract. The statutory provisions shall take the place of ineffective clauses.