The German wording of the Terms and Conditions (“Allgemeine Geschäftsbedingungen”) shall prevail and is legally binding.
Terms and Conditions
§ 1 Conclusion of the Contract
The contract of carriage is concluded upon proper booking and confirmation of the booking details by airportLiner GmbH & Co. KG (hereinafter “airportLiner“). In particular, no contract of carriage shall be concluded if the customer provides incomplete or incorrect information regarding the purpose of the contract. airportLiner is entitled to use subcontractors or other service providers to perform the transportation services.
§ 2 Scope of Services
The transportation service is determined by the booking confirmation. airportLiner reserves the right to make reasonable changes to the services provided, provided that such changes do not affect the essential nature of the agreed service. The scope of services is defined in the applicable operating guidelines. Prices apply to one pick-up address and a one-way transfer.
2.1 Airport Pick-up and Flight Changes
As airportLiner operates a shared shuttle service, reasonable waiting times upon arrival at the airport cannot be excluded, even if the flight lands as scheduled. Early arrivals or delays of incoming flights may result in longer waiting times. Airport shuttle services operate during regular flight operating hours. The final shuttle departure takes place after the baggage claim process for the last scheduled arrival has been completed. Otherwise, the arrival times specified in the booking documents shall be binding.
Passengers are obliged to inform airportLiner immediately of any flight rebookings made after the booking has been completed. Short-notice changes to the flight number must be reported by telephone. Failure to notify such changes shall release airportLiner from its obligation to provide transportation.
If a delay is already known to the passenger before departure from the originating airport, the passenger is required to inform airportLiner of the expected new arrival time so that appropriate transport capacity can be arranged. If the delayed arrival is after the final scheduled shuttle departure and transportation by the shared airport shuttle is therefore no longer possible, the passenger’s entitlement to transportation by airport shuttle shall expire. Upon request and subject to availability, transportation may instead be provided as an individual transfer at an additional charge.
2.2 Force Majeure
Exceptional circumstances beyond the control of airportLiner, including but not limited to strikes, natural disasters, official government measures, extraordinary traffic disruptions or other events of force majeure, may adversely affect the provision of transportation services. Customers must accept any resulting reasonable delays.
2.3 Pick-up Times
The determination of pick-up times for passengers using the airport shuttle service shall be at the sole discretion of airportLiner. Pick-up times are determined based on travel time, anticipated traffic conditions and the requirements of the respective airline.
2.4 Luggage
Each passenger may carry two suitcases and one piece of hand luggage free of charge. Additional charges apply for excess baggage or oversized luggage in accordance with the current price list, as larger vehicles may be required. Unregistered excess baggage can only be transported in exceptional cases and subject to payment of an appropriate surcharge.
§ 3 Fares and Invoices
3.1 Fares
The fare applicable at the time of booking must be paid no later than before commencement of the journey. Bookings made after 12:00 noon on the day before departure may be subject to additional charges, which will be communicated during the booking process.
3.2 Invoices
Invoices are generated automatically based on the information provided during the booking process. Subsequent amendments may be possible but may incur an administration fee of €5.00.
3.3 Booking Conditions for Airline Crew Members
The following conditions apply exclusively to bookings made under the Crew Fare.
3.3.1 Eligibility
The Crew Fare is available exclusively to active flight crew members (flight deck and cabin crew) employed by an airline, unless otherwise agreed. By making a booking, the passenger confirms that they meet all eligibility requirements for the Crew Fare.
3.3.2 Proof of Eligibility
A valid airline crew identification card (Crew ID) must be presented to the driver of airportLiner without being requested to do so before the journey begins. The Crew ID must be valid and issued in the name of the passenger.
3.3.3 Uniform Requirement
Use of the Crew Fare requires the passenger to wear the complete and clearly identifiable official uniform of their airline throughout the entire journey.
3.3.4 Failure to Meet the Requirements
If the passenger is unable to prove eligibility for the Crew Fare at the start of the journey, there shall be no entitlement to the discounted fare. airportLiner reserves the right either to transport the passenger at the applicable regular fare upon payment of the fare difference or to refuse transportation.
3.3.5 Misuse
Any misuse of the Crew Fare, in particular by persons who are not entitled to use it or by providing false information during the booking process, may result in exclusion from future Crew Fare bookings. Further legal claims remain reserved.
§ 4 Cancellations / Refunds
Both parties shall have the right to withdraw from the contract in accordance with the applicable statutory provisions.
4.1 Airport Shuttle, Individual Transfer and Exclusive Transfer
Cancellations are free of charge up to 12:00 noon on the day preceding the scheduled transfer.
During office hours, cancellations may be made in writing by e-mail to service@airportliner.com or by telephone on +49 941 22220.
Outside office hours, cancellations for transfers scheduled for the current or following day may be made by telephone on +49 170 3722220.
If a cancellation is received after 12:00 noon on the day preceding the scheduled transfer, any advance payment shall not be refunded and/or the full fare shall become payable.
If the passenger fails to appear at the agreed time and place, the full fare shall be retained or become payable. The customer shall remain entitled to prove that airportLiner has incurred no loss or a substantially lower loss.
4.2 Discount Tickets (Combined Outbound and Return Journeys)
Where an outbound and return journey are booked together at a discounted rate, each journey shall constitute a separate contract of carriage. In the event of cancellation, only the fare attributable to the cancelled transfer shall be eligible for reimbursement.
If the outbound transfer has already been completed, only the remaining return transfer may be cancelled. In such case, no refund of the discounted fare relating to the completed outbound transfer shall be granted, nor shall the previously granted price advantage be recalculated or refunded.
4.3 A to B Service
Different cancellation conditions apply to A to B services. In the event of cancellation within 48 hours prior to the scheduled event, the full agreed fare will generally become payable.
§ 5 Airport Meeting Points
If the customer fails to notify airportLiner of their failure to appear at the agreed meeting point, the full fare shall be payable as compensation. The customer shall remain entitled to prove that airportLiner has incurred no loss or a substantially lower loss. The agreed airport meeting point shall be binding.
§ 6 Conduct During Transportation
Smoking is prohibited by law in all vehicles. Passengers are required to wear their seat belts at all times. The consumption of food is not permitted inside the vehicle. airportLiner shall be entitled to claim reimbursement for any costs incurred as a result of damage to or contamination of the vehicle caused by passengers.
§ 7 Liability
airportLiner shall be liable in accordance with the applicable statutory provisions for the proper performance of the agreed transportation services. The risk of luggage being mistakenly taken by another passenger shall be borne by the respective passenger. Liability for luggage mix-ups is excluded.
airportLiner shall not be liable for failure to achieve the desired arrival time where such delay is caused by events of force majeure or unforeseen traffic disruptions.
Where insurance coverage exists, airportLiner shall be liable in accordance with the applicable statutory provisions. Liability for intent, gross negligence and for injury to life, body or health shall remain unaffected. In all other cases, liability shall, to the extent permitted by law, be limited to three times the agreed fare.
If the customer chooses a transfer scheduled to arrive at the airport less than 60 minutes before departure for flights within the Schengen Area, less than 120 minutes before departure for all other flights, or less than the minimum check-in time specified by the respective airline, the customer alone shall bear the risk of missing the flight due to late arrival.
The customer is obliged to notify airportLiner in writing of any complaints regarding the transportation service without undue delay and no later than 14 days after completion of the journey.
§ 8 Loyalty Programme
8.1 Eligibility Requirements
The airportLiner loyalty programme is available exclusively to private customers. Business customers are excluded from participation. Participation requires:
- Registration as a private customer with a customer account
- Successful acceptance of the Terms and Conditions for the loyalty programme via the customer account
- Booking and completion of trips exclusively through the online booking platform
Bookings made through third parties (e.g. travel agencies, telephone bookings, partner platforms) are not eligible for points.
8.2 Collecting Points
Participants in the loyalty programme collect points for every trip booked and completed online. Points are credited to the personal bonus account after completion of the trip. The exact point distribution (points per route, bonus promotions) will be displayed to the participant after registration in the loyalty programme section of the customer account.
airportLiner reserves the right to adjust the point distribution and bonus promotions within the framework of the programme. The current conditions apply to all participants.
8.3 Status Levels and Point Expiry
The loyalty programme includes status levels (Bronze, Silver and Gold), which are achieved by collecting points. The required point amounts for each status level are displayed in the customer account. airportLiner reserves the right to adjust the criteria for status levels (e.g. required point amounts, number of status levels or their designations). The current requirements apply to participants.
The achievement and maintenance of status levels are determined on the basis of a rolling 12-month period. airportLiner checks monthly how many points the participant has collected through completed trips in the last 12 months. Only points from trips completed in the last 12 months are taken into account for status determination. Older points automatically expire for status determination purposes.
An achieved status level is valid until the next monthly review. If the review determines that the required point amount for the current status is no longer achieved in the last 12 months, an automatic downgrade to the next lower level or to the base level (Bronze) will occur. No separate notification of the downgrade will be provided. The participant has no claim to maintain a status level.
In the event of termination for cause by airportLiner (e.g. due to abuse, manipulation of bookings, false information or other contractual violations), participation in the loyalty programme will be excluded upon receipt of the termination notice by the participant. airportLiner reserves the right to take further legal action in such cases.
8.4 Exclusion from the Programme
airportLiner may exclude participants from the programme with immediate effect in the event of misuse of the loyalty programme (e.g. through false information, manipulation of bookings, commercial use, violation of these terms and conditions). In the event of exclusion, all unredeemed points will expire upon receipt of the exclusion notice. airportLiner reserves the right to assert claims for damages in such cases.
8.5 Amendment of Terms and Conditions
airportLiner reserves the right to adjust these terms and conditions for the loyalty programme, particularly in the event of changes in legal requirements, operational needs or technical developments. Material changes that significantly affect the rights or obligations of participants will be communicated before they come into effect via email or through the customer account. If the participant continues to use the loyalty programme after notification of the changes, this shall be deemed as consent. Non-material changes may be made without separate notification.
8.6 Termination of the Loyalty Programme
airportLiner reserves the right to terminate the entire loyalty programme. Termination will be communicated via email or through the customer account. Status levels will expire at the end of the notice period. There is no claim to compensation, damages or other compensation for unredeemed points or rewards.
8.7 Data Protection
The processing of personal data required for the implementation of the loyalty programme (name, email address, booking history, point balance, status level) is carried out in accordance with airportLiner’s privacy policy. By participating in the loyalty programme, the participant acknowledges the privacy policy.
8.8 No Legal Claim to Specific Rewards
Participation in the loyalty programme does not create a legal claim to specific rewards, status levels or a specific point amount. The programme is a voluntary service provided by airportLiner and may be terminated in accordance with clause 10.6.
§ 9 Information Pursuant to the German Consumer Dispute Resolution Act (VSBG)
airportLiner is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
The European Commission’s Online Dispute Resolution (ODR) platform is available at https://ec.europa.eu/consumers/odr/.
§ 10 Severability Clause
Should any provision of these Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The applicable statutory provisions shall replace the invalid or unenforceable provision.
